About Brother

About Brother

Please select a link for more information on Brother's approach to any of the below areas

Management Philosophy
Driving Innovation
Product Innovations
Leading Manufacturer of Quality Products
Australian Government Endorsed Supplier
The Global Network
Brother and the Environment

Management Philosophy
Customer satisfaction is at the heart of our management policy. By combining the forces of the worldwide Brother group and taking a global perspective, we work vigorously towards this goal, simultaneously pursuing our objective of achieving harmony and coexistence with the environment. In addition, we are determined to further our collective efforts to implement a real customer-first policy by creating and swiftly delivering superior value products to our customers. Through these efforts, we wish to build trusting and long-lasting relationships.

Driving Innovation
We aim to provide innovative, exciting and intelligent technology products that are accessible to everyone. What underpins our success is our ability to develop practical, people-driven innovation that helps enhance customers' lifestyles either at work or at home, and provide streamlined solutions to our customers' needs.

Product Innovations
Our commitment to finding better solutions for our customers has led to the creation of leading products such as Multi-Function Centres and P-touch electronic labellers which uses the unique laminated tape technology

Leading Manufacturer of Quality Products
Every product Brother produces undergoes rigorous quality assurance testing to ensure it meets the highest customer expectations. It's another example of the commitment to reliability and quality that is at the heart of Brother's product development and production processes. All Brother Multi-Function Centres are manufactured to exacting international ISO9000 series quality certification standards.

Brother is a leading technology manufacturer. Our management philosophy is to combine our customer satisfaction focus with environmental coexistence and to develop innovative and practical products to enhance our customers' lifestyles.

The Current Brother Range of award winning high quality products include:
· Laser Printers
· Multi Function Centres
· P-touch Electronic Labellers
· Fax Machines
· Digital Copiers
· Stamp Creator
· Typewriters

PLEASE NOTE: The products that we cover in this CD are the Laser Printers, Multi Function Centres and P-touch Electronic Labellers.
We also provide comprehensive after-sales Customer Support Services, and a National Warranty that allows our customers to tailor the level of warranty coverage to suit their needs.

Australian Government Endorsed Supplier

Brother International (Aust.) Pty Ltd have been officially awarded the status of Government Endorsed Supplier by the Australian Commonwealth Department of Finance and Administration.

The new accreditation will allow Brother International (Aust.) Pty Ltd to supply Commonwealth Government Agencies our range of class-leading products including Laser Printers, Multi-Function Centres, Facsimile machines and P-Touch Electronic Labellers.

To read our press release about the new government accreditation please click on this link below:
Brother Endorsed Government Supplier

The Global Network
Brother Industries Ltd, has an illustrious history. Our parent company was founded in 1908 in Japan establishing Brother International (Aust.) Pty Ltd in 1977.

Since that time, Brother has developed a network that spans across the world, with 14 production facilities in 7 countries (6 production facilities in Japan) and 34 international sales offices, and products sold to over 100 countries. For more information on our global network click here..

The Australian Head Office is located in North Ryde in Sydney, New South Wales with state offices also located in Adelaide, Brisbane, Melbourne and Perth. Our contact details are here.

Brother and the Environment
Brother is aware of the implications of worsening environmental problems such as global warming and the depletion of precious and rare resources. Due to this awareness, we have actively adopted comprehensive measures for environmental conservation. These measures include:

ISO 14001 Accreditation
Four Japanese and six international manufacturing facilities have been accredited with the strict ISO 14001 conservation standards for the environment.

Energy Star Approval
Our laser printers, faxes and Multi Function Centres (MFC's) comply with the International Energy Star Program. The Energy Star label is permitted to be used for those products, which are Energy Star qualified.

Brother's Environmental Protection Measure
Our printers and MFC's have adopted a printing system that reduces consumables wastage. This printing system has ensured that users no longer have to throw away a drum or inkjet print heads for everytime when the toner or ink cartridge has finished. Toners and ink cartridges may now be replaced separately. Additionally, all our models have a draft print mode to reduce the amount of toner or ink required for standard prints.

TCO'99 Accreditation
Brother is the only printer manufacturer with TCO 99 certification. TCO'99 is a exacting standard governing product safety, ergonomics, handling and physical design, working environment emissions, total environmental management strategy, manufacturing processes, ecology and the operator's manual.

Brother's Green Procurement Policy
Brother promotes activities that are environmentally friendly. Such practices include purchasing products using a recommended product list, which includes items ranging from toilet paper to company vehicles.To view our green procurement policy download Brother's Green Procurement Policy. It will download as an Adobe Acrobat PDF. Acrobat Reader is required.

Brother and Recycling for the Environment
Brother (Japan) established a recycling centre in Japan in 1998. This centre is capable of disassembling, separating, classifying, recovering and then recycling waste products. Items that are recycled include waste plastics, substrates and motors.